MCA-105 Communication Skills:

UNIT-I

Communication

Meaning and process of communication, importance of effective communication, communication

situation, barriers to communication. Objectives of communication, types of communication, principles

of communication, essentials of effective communication.

UNIT-II

Media of Communication

Written, oral, face-to-tace, visual, audio-Visual, merits and demerits of written and oral communication.

UNIT-III

Communication Skills:

Developing communication skills; Listening; Speaking; Reading-Writing (Oral & Written). Body

language; Utility of aids in Communication.

UNIT-IV

Spoken Skills

Preparing for oral presentation, conducting presentations; Debates; Seminar; Speeches; Lectures;

Interviews; Telephonic Conversation; Negotiations; Group Discussions.

UNIT-V

Written Skills:

Preparing of bio-data, seminar, paper, bibliography, and official correspondence; Mechanics of writing;

Formal & Informal writings, letters; paragraphing, precise, report writing, technical reports, length of

written reports, organizing reports, writing technical reports; Creative writing; Common Errors in

Language.

BOOKS:

1. Rajendra Pal and J.S. Korlahalli “Essentials of Business Communication” , Sultan Chand & Sons

Publishers, New Delhi.

2. U.S.Rai & S.M. Rai “Business Communications” , Himalaya Publishing House.

3. Menzal and D.H. Jones “Writing a technical Paper”, Mc Graw Hill, 1961.

4. Strategy and Skill “Business Communication”, Prentice Hall New Jersey, 1987

5. Scot Ober “Contemporary Business Communication”, Wiley India.

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